Frequently Asked Questions
Set out below are a common set of questions about TrafficTV. If you cannot find
your question then please feel free to contact our support service.
Is all traffic information the same?
No. There are various companies that provide traffic information in The UK. We use
live data from Trafficmaster™ who have sensors across over 8,000 miles of
motorways and trunk roads. We then add over 1500 CCTV cameras to bring you live
images so you can see for yourself!
No one else provides a more comprehensive Traffic Service in the UK
When do I use the service?
At less than 10 pence a go as often as you want! Before setting off, or whenever
you have a choice of routes, TrafficTV gives, at a glance, a simple to understand
guide to exactly how any delays will impact on your journey. Perhaps if you hear
an alert on the radio or see a sign beside the road - as only TrafficTV gives you
the real picture you will be one step ahead! Try it yourself.
Which mobile networks does TrafficTV work on?
TrafficTV is supported by all UK mobile networks. You will need GPRS enabled to
connect, and if you have any problems our support team are always happy to help.
Is the service on the Internet and the mobile?
Yes. All subscribers get access to the live information on the internet and on their
mobile phone, which enables you to avoid those jams wherever you are.
How much GPRS does TrafficTV use?
A refresh for traffic information uses about 15kb depending on road conditions.
A still image will use about 35kb.
Does your service offer navigation?
No. We concentrate on supplying the most comprehensive Traffic information in the
UK to you wherever you are. TrafficTV is an information planning tool allowing you
to avoid the jams rather than sit in them.
Can I use TrafficTV on my PC?
Yes, we have a member's website where
you can login and view real time traffic maps, CCTV cameras and RAC traffic incident
information.
Where can I get the software?
Browse to http://wap.traffictv.co.uk on your handset and click on the link to install.
I am an existing customer. How can I renew my subscription?
If you're an existing customer and would like to renew your subscription, please
visit the purchase page and enter your existing serial
number when asked.
Further support
If you have any further queries regarding TrafficTV, please contact us via telephone
or use our free email service.
Telephone: 01625 525599 (Monday to Friday 9.30am to 5.00pm)
Email: support@traffictv.co.uk
Address:
mxData limited
Alderley House
Alderley Road
Wilmslow
Cheshire
SK9 1AT